![]() They also lack communication with one another. They are this complex’s saving grace.-Office staff can’t help with the majority of real issues and I think they’re told there’s usually nothing they can do, so you usually have to go through a manager to get any real problems solved. Either treat them better or pay them better. I believe that’s a tribute to poor management, which makes the staff unhappy to work there. I don’t think I’ve ever seen the same maintenance person more than three times (I also don’t call them that often). Sometimes I have to call and follow-up, but its very rare and it’s usually because of my roommates dogs (they won’t come in with dogs present, which is understandable)-Office staff is nice-Amenities-Pet friendl圜ons:-There is an extremely high turnover rate with maintenance staff. My review is based on the experience overall and not specific to a type of apartment unit.Pros:-Maintenance staff has always been kind and efficient. I spent one year in their 4x4s and one year in their 2x2.5s. I plan to go somewhere with a gate and better working appliances, but I will miss the office staff and maintenance greatly. I wont rent here again because I believe the rent price far exceeds the condition the apartments are in, and the neighborhood is not the safest. The gym is a nice size although one treadmill is totally out of service and another stops after about 0.5 miles. ![]() Maintenance (including emergency services) and front office staff are very helpful, kind, and diligent, and I believe they are the best Ive experienced in Tallahassee. My dishwasher doesnt drain properly and is moldy, and maintenance has fixed that before, so I dont know if theres anything else they can do about it and I appreciate their help. The furniture is cheap - I sit on one section of my couch and after the first year the cover of it was all torn up, so I know Ill probably get charged for that even though thats regular wear and tear. Also, the 2/2.5 lot only has about 8 free visitors spots, which are usually all taken up at night, so just make sure to get a visitors pass at the front office. My brothers car got broken into this year when he stayed at my place for a night, which isnt the apartments fault but should let anyone know about the location. First, the 2/2.5 apartments dont have a gate which I thought they did, so that was a let down. Ive lived here for 2 years now and I have good and bad experiences, like I think any apartment complex will have. I dont know how but this place continues to be headache for me even after I moved out over 2 months ago. You can find a much better place for cheaper I promise you. Again I had to dispute it.Like I said before, the staff here was usually very nice and helpful but it doesnt make up for the conditions and the administrative problems I experienced. After disputing that and paying whatever was left, I get a text 2 months later accusing me I never paid it and I was going to be sent to collections unless I did. Half of the year the gate was either broken or just open for anybody.- When I moved out they tried to pin the damage to the living area on me which I clearly marked in the form checking in. Only one treadmill worked the time I was there. The pool turned green one time because it hadnt been cleaned in so long. My room had stains everywhere and a damaged carpet.- Facilities werent maintained. No one had cleaned the living area in years. Although the people working at Torchlight have been mostly nice and helpful, staying at this place was a nightmare.- When I moved in the place was disgusting.
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